Privacy Policy
LYS Pro Hardware Sdn. Bhd.
Effective date: 1st October 2026
Website: https://www.lysproware.com/
LYS Pro Hardware Sdn. Bhd. (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, contact us, request a quotation or purchase our products and services.
We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010, as amended, and applicable requirements.
1. Personal Data We Collect
Depending on how you interact with us, we may collect:
- Contact details: your name, email address, telephone number and delivery or billing address.
- Business details: company name and information you provide when making a business enquiry.
- Enquiry and transaction details: messages, quotation requests, orders, invoices, payment confirmations and delivery instructions.
- Technical information: your IP address, browser type, device information and website activity, where collected through our website or service providers.
- Other information: information you voluntarily provide when communicating with us.
Where online payments are available, payment information may be processed by our payment service provider. [Confirm whether your business receives or stores any payment card details and amend this wording accordingly.]
2. How We Collect Personal Data
We collect personal data directly from you when you submit a website form, contact us by email, telephone or WhatsApp, request a quotation, or place an order.
Where applicable, we also receive information from payment providers, delivery partners or a person authorised to act on your behalf. Our website may collect technical information automatically through cookies and similar technologies.
If you provide another person’s personal data, please ensure you are authorised to do so and that they are aware of this Privacy Policy.
3. How We Use Your Personal Data
We use personal data to:
- Respond to enquiries and prepare quotations.
- Process orders, payments, deliveries, returns and warranty requests.
- Communicate about products, orders and customer support.
- Maintain business records and meet legal obligations.
- Operate, secure and improve our website and services.
- Prevent fraud, investigate misuse and resolve disputes.
- Send promotional communications where you have agreed to receive them or where otherwise permitted by law.
We will obtain consent where required and will not use your personal data for unrelated purposes without an appropriate legal basis.
4. Information You Need to Provide
Information identified as required on our forms, or requested to fulfil an order, is necessary for the relevant service. If you do not provide it, we may be unable to respond to your enquiry, prepare a quotation, process your order or arrange delivery.
Optional information is provided voluntarily. You may choose not to receive marketing communications.
5. Who We Share Personal Data With
Where necessary for the purposes described above, we may share personal data with:
- Website hosting, IT and other service providers.
- Payment processors and financial institutions.
- Couriers, logistics providers and delivery partners.
- Suppliers or manufacturers involved in fulfilling orders or handling warranty claims.
- Professional advisers, such as accountants, auditors and legal advisers.
- Authorities where disclosure is required or permitted by law.
We limit disclosures to information relevant to the purpose and require service providers handling personal data on our behalf to protect it appropriately.
6. Cookies and Similar Technologies
Our website may use cookies to support essential functions, remember preferences and, where enabled, understand website usage or support advertising.
You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Security and Retention
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
We retain personal data only for as long as necessary for the purposes described in this policy, including applicable legal, accounting and recordkeeping requirements. When no longer required, it will be securely deleted or anonymised, as appropriate.
8. Transfers Outside Malaysia
Some service providers may process or store personal data outside Malaysia. Where this occurs, we take steps to ensure the transfer complies with applicable Malaysian data protection requirements and that appropriate safeguards are in place.
9. Your Rights and Choices
Subject to applicable law, you may:
- Request access to your personal data.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for processing that relies on your consent.
- Require us to stop processing your personal data for direct marketing.
- Request data portability where applicable.
Contact us using the details below to make a request. We may need to verify your identity before responding. Any applicable fee or lawful restriction will be explained to you.
Withdrawing consent may affect our ability to provide certain services. You can stop promotional communications by using the unsubscribe option provided or contacting us directly.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their handling of personal data is governed by their own privacy policies. Please review those policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The latest version will be published on this page with its effective date. Where required, we will provide additional notice or obtain consent.
12. Contact Us
For privacy enquiries or to exercise your rights, please contact:
LYS Pro Hardware Sdn. Bhd.
Company registration number: 202501025207
Privacy contact: enquiry@lysproware.com
Email: enquiry@lysproware.com
Telephone: 03-5162 4816
Address: 34, Jalan Bendahara 1/KS 7, Taman Sejati, Off Jalan Raja Nong, 41200, Klang, Selangor.